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Frequently
asked questions
Buyers
 How do I communicate with Freelancers?
"You can post messages on the message boards. If
you post a private message, only the user it's addressed to
will be able to see it. Once a message is posted on the message
board if it is a private message, then that user will also
be notified by e-mail the message that you posted a project
for them. The freelancer can simply reply to that message.
Ps: It's very important that you use the message board
to make the freelancer understand the project better, because
in case of a future dispute the message board post is your
only record of what was communicated earlier before the start
of the project"
How does this work for Project
Managers?
"After signing up, you can open a project and provide
all the details of the projects you want to hire freelance
workers. Freelancers will then be able to view your project
and bid on it. This is similar to an auction, but there is
no mandatory end date and you choose the winning bid yourself.
Once you have chosen a Freelancer they will begin work on
your project. That's it!. This service is free for buyers
but buyers are required to have the Project bid amount ready
in their account to accept a freelancer. After acepting a
freelancer the buyer can escrow the funds in the name of the
Freelancer which will be released after the completion of
the project."
How much does this cost for Project
Managers?
"Posting a project and selecting a Freelancer is
FREE for Buyers but buyers are required to have the Project
bid amount ready in their account to accept or finalize a
Freelancer. Buyers are charged 750 Rs for a featured project
which is commission free for Freelancers to accept. The benefits
of a Featured project can be found here.
What is a Project manager?
"A Project manager or a buyer on E-guru.in is the
title given to those people who post projects. Usually, they
are the users who come seeking help for their web designing
projects, maintenance or for any kind of development or IT
work from our freelance coders or web designers."
Where can I find the message board?
"Go to a project and click on the 
link that is found above the list of Freelancer bids."
Why should I use
E-guru.in for my programming projects?
Because we will find you the best Indian freelancers at
the price you want to pay. When you post a project on E-guru.in,
Freelancers essentially compete for your business. It would
take you a long time to request an estimate from as many Freelancers
just by browsing the Internet, and you still wouldn't have
any real competition going on. Here, Freelancers bid on your
project much like an auction. They can place a new bid if
they see another freelancer has placed a lower bid than there's,
this will undoubtedly result in a low price for you. Plus,
with no fees at E-guru.in, you've got nothing to lose! Also,
if you have ever had conflicts when agreeing on how to pay
a Freelancer, you won't on E-guru.in. You can deposit money
in several different ways (Check, cash or a bank transfer
etc.) and Freelancers can withdraw money in many ways too,
which means you don't have to worry about payments!. You can
learn more about the our Buyers protections with E-guru.in
"Safe Escrow Payment
Buyers/Payments
Can I make a deposit
or withdrawal using a method not described on E-guru.in?
"No. At this time we only accept deposits by Check,
cash and direct bank transfer within India. For our buyers
out of India we have the Wire Transfer option. We only process
withdrawals using, check, and bank transfer within India.
Other payment methods are being reviewed and might be added
in the future. If you have suggestions, you can contact us
and we will consider it. We will not make exceptions for individual
cases. If we accept or send money using different methods,
it will be available to all members of the site."
I dont live in India,
how can I fund my account to use services from Indian Frelancers?
"If you live in the US, Europe or for that matter
any part of the world and wants to fund your account to get
work done by our Indian programmers you can do so by a Wire
transfer in US Dollars. It will be automatically converted
by our bank into Indian rupees. You account will be funded
to the exact amount that reaches our bank" More details
you can find once you login and make a deposit. The average
conversion ratio would be 1$ = 45 Rs. This may vary based
on the exchange rates.
Can I transfer money
to another Buyer account?
"No, there should be no need to do this. Only Freelancers
need to be paid."
Can I withdraw money
from my account?
"Yes, just click the  button
in the account management area. You can currently request
a , a check or a bank transfer to be sent to you. Note that
you cannot withdraw less than 200 Rs at a time."
Do I have to add money
to my account?
"Not right away, but eventually you will probably
have to when you have to select freelancers that have bid
for your project."
Do I have to pay Freelancers
through my E-guru.in account?
"No, you can pay them directly. It's just more convenient
and safe for you to use the E-guru.in payment system.You can
learn more about the our Buyers protections with E-guru.in
"Safe Escrow Payment".
Note that you will still need to deposit money in your account
to cover the commission we charge for completed projects."
How do I add money
to my account?
"Login to the account management area and click on
the
button."
How do I pay a Freelancer
for a project?
"You can transfer money from your E-guru.in account
to any Freelancer whom you have chosen to work with you via
an escrow or a direct transfer. You can fund your account
by Check, cash or bank wire payment."
If the Freelancer ends
up charging me less than he bid on my project, can I get a
partial refund on the commission E-guru.in takes?
"Unfortunately no."
What if I accidently
transfered the wrong amount or transfered it to the wrong
Freelancer?
"You will have to Contact
us and explain your situation. We might have to ask for
confirmation from the Freelancer."
What is the minimum
amount I can transfer to a Freelancer account?
"By creating a project and then via an escrow payment
or a direct transfer you can transfer any amount to the chosen
freelancer account."
When do I have to pay
the project fee?
"There is no project fees for a normal project. Project
managers should have the exact amount of the project bid amount
already funded into their account before accepting a freelancer
to work on the posted project. After accepting a Freelancer
the buyer can escrow the funds in the name of the freelancer
which will be released to the freelancer after the completion
of the project.
Buyers/Projects
Can I change the information
I provided about my project?
"Yes, login to the account management area and click
on the "Edit" link beside the project you want to
modify. You will be able to add additional information to
your project, which will appear under your original description
with the date and time you added the new info. All Freelancers
who have already placed bids on your project will then be
notified that you have added information to your project."
Can I re-open a closed
a project?
"No, you will have to post a new project. In some
cases we can re-open a project for you. Contact
us with the reason and we will consider re-opening the
project."
How do I close my project,
extend it, or pick a Freelancer?
"You can do all this by logging in to the account
management area. Click on the "My E-guru.in" link
in Member Area on the top left."
How do I open a new
project?
"Click on the "post a project" on the left
menu button or click here
What is a Private Project?
"Any project you can chose to keep it as a private
project. Only the Frelancers that you have invited can view
or place bids on the private project. As the Project manager
you can even chose to hide the bids in a private project.
This is ideal for projects with sensitive information. There
is a fee of Rs 150 to place a private project. This feature
is free when posting a Featured project.
How can I hide my project
bids?
"For any project you can choose to keep the bids
hidden by checking the option provided when creating the project
and paying a fees of Rs 100 Only. This feature is free when
posting a Featured project.
What does it mean if
my project is frozen?
"This means the end date you chose for the project
has past OR you have picked a Freelancers and awaiting for
his respond. No Freelancers can place any new bids, you must
either pick a Freelancer or extend the project."
What if for whatever
reason, the project fails? Can I get a refund on the project
fee I was charged?
"Use this Contact form
to submit a project cancellation request."
What is a Featured project?
With a Featured project a Project manager can request
Freelancers direct contact information so that they can contact
directly out off E-guru.in each other. Featured projects are
also free for Freelancers to pick so they can pass on the
savings to you.
What is a Certified
Member project?
"Certified Member programmers are our regular members
who work with us on a monthly basis. Certified
members are more often serious members" Certified
members are charged no commission fees to post a project or
pick a project.
What is a budget range?
"You can optionally specify how much money you are
able to spend on this project. There is an option for you
to specify your"budget range" when you post a project."
Why do I have to choose
the amount of days until my project needs to be done?
"There needs to be an end to every project, to leave
room for new ones. But you can extend your project any time
you want."
Freelancers
How do I communicate
with Buyers?
"You can post messages on the message boards. If
you post a private message, only the user it's addressed to
will be able to see it. Once a private message is posted on
the message board, then the project manager will be notified
by e-mail the message that you posted a project for them.
The Project manager can simply reply to that message and a
copy of the message will also get mailed and posted back to
the message board. Ps: It's very important that you
use the message board to make the freelancer understand the
project better, because in case of a future dispute the message
board post is your only record of what was communicated earlier
before the start of the project"
How do I stop receiving
notification e-mails about new projects?
"Login to your account and click on the "Edit".
You can then uncheck the box for receiving notifications."
How does this work
for Freelancers?
Browse the list of projects posted by Buyers for the ones
you would be interested in, or have E-guru.in send you an
e-mail anytime a new project is posted that fits under your
expertise. Then you can decide to place a bid on the project,
as well as provide details of the work you can do. Update
or retract your bid anytime you want. When the project creator
chooses a Freelancer (winning bid) you will be notified. If
you are chosen you can begin work on the project and get paid.
How much does this
cost for Freelancers?
There is no signup fee and monthly fee, but you are required
to give E-guru.in a commission on each project you win a bid
on. The commission is 12% of your bid or (No minimum fees).
Example: If you are chosen for a project you have bid 5,000
Rs on, Rs 600 will be deducted from your account. Only certified
freelancers can pickup regular projects without paying any
commissions. A featured project is also free for Freelancers
to pick up because the project manager has prepaid for the
project.
What if for whatever
reason, the project fails? Can I get a refund on the project
fee I was charged?
"Yes, please use our Contact
form to submit a project cancellation request. We will
review your project for the refund full amount of your payment."
What is a Freelancer?
A Freelancer on E-guru.in is the term given to a freelance
expert interested in providing programming or web design services.
The term is used for users who will bid on the projects that
are posted on the site, whether it's for programming, web
design, or marketing or other website custom development services.
Where can I find the
message board?
"Go to a project and click on the
button which is found above the list of Freelancer bids or
at the bottom for all projects."
Freelancers/Bidding
How do I place a bid
on a project?
"Click on the \"Place Bid\" button which
you can find on the project page (there's one above and another
below the list of current bids)."
How do I update a bid
I already placed on a project?
"Just submit a new bid and your old one will automatically
be removed."
What if I can't make
an accurate bid? Can I just estimate how much I will charge
for the project?
"You should not make any estimates. The information
provided should be enough to decide how long it will take
you to finish the project. If there is not enough info, use
the message board to ask additional questions to the project
creator before placing your bid. Remember, by placing a bid
you enter into a legally binding contract. If you abuse this
system you risk receiving poor reviews by others, and possibly
being banned from E-guru.in."
What if I have a question
about a project (that will help me place my bid)?
"Just post a message on the message board for that
project and type in the message and also the username you
intend to send it as a private message. You can access project
specific message boards by clicking on the link provided on
the project page. In fact we suggest you to make full use
the message board and understand every detail of the project
before starting work because incase of any future disputes
the message board is your only proof of what project details
was conveyed before starting the project"
What is "bid for the
total project?
"This is the amount (in Indian Rupees) that you will
charge the project creator, if you are chosen. It's a project
total, NOT an hourly rate. "
Why can't I find the
"Place Bid" button on the project page?
"If the project is closed it does not show up, because
bidding has ended. It will also not show up if the project
is frozen, which means bidding has temporarily been stopped."
Freelancers/Payments
Can I make a withdrawal
using a method not described on E-guru.in?
"No. At this time we only process withdrawals using
check, and bank transfer payment. Other payment methods are
being reviewed and might be added in the future. If you have
suggestions, you can contact us and we will consider it. We
will not make exceptions for individual cases. If we accept
or send money using different methods, it will be available
to all members of the site."
Can I transfer money
to another Freelancer on E-guru.in?
"No, there should be no need to pay other Freelancers."
Can I withdraw money
from my account?
"Yes, just click the \"withdraw money\"
button Withdraw money in the account management area. You
can currently request a check or a bank transfer to be sent
to you. Note that you cannot withdraw less than 200 Rs at
a time."
Do I have to add money
to my account?
Not really, when your bid get selected by the project
manager who posted the project, he has aldready uploaded the
funds necessay for the project. You can request that he escrows
you the amount before you start the work. You will be charged
12% of the bid amount which will be deducted automatically
from your account.
Do I have to be paid
for projects through my E-guru.in account?
"Yes. The buyer has already uploaded the funds into
his account before he selects your bid. It's just more convenient
for you to use E-guru.in "Safe
Escrow Payment" system which will help to secure
the project process.The freelancer can start the work after
the buyer escrows the bid amount in their name.
How do I add money
to my account?
"Login to the account management area and click on
the \"deposit\" button."
How does your "Safe
Escrow Payment" system work?
"Please visit "Safe Escrow
Payment"page for more information."
How long does it take
for you to send a withdrawal?
"All withdrawals are processed once in a month. Kindly
not contact us to ask when your withdrawal will be processed
unless you do not receive anything more than a week after
request the withdrawal."
If I end up charging
the project owner less than I bid on their project, can I
get a partial refund on the commission E-guru.in takes?
"Unfortunately, this is not possible."
When do you charge
your commission and how much will it be?
As soon as you are chosen as the Freelancer for a project
you have bid on it will be closed/archived and wait for you
to accept the project. As soon as you accept the project your
account will be charged 12% of your bid amount which will
be automatically deducted from your account. Once the project
is completed succesfully and when the buyer releases the payment
you can withdraw the rest of the amount to your bank.
General
Can I become an affiliate
of E-guru.in and earn revenue?
"Yes, please visit our Affiliate
Program page for more information. We offer handsome commissions"
Can I become sponsor
for E-guru.in?
"If you want to be the sponsor for E-guru.in, kindly
Contact Us."
Can I display your
projects on my website?
"Yes, please visit our Affiliate
Program page for more information."
How do I contact E-guru.in?
"You can use our Contact
Form. Please be as specific as possible so that we can
have a prompt reply. We will not process unspecific inquiries."
How do I report someone
who has violated the E-guru.in terms?
"Use this Report
Violation form to report violations. Your report is highly
appreciated. We will try our best to keep E-guru.in a fair
marketplace for all users."
How many Freelancers
use E-guru.in?
"Freelancers from all over India are signing up everyday
and E-guru.in is the No.1 connection between Indian buyers
and Indian freelance programmers."
What is E-guru.in and
Why you should choose E-guru.in
"E-guru.in is an online service that connects Freelancers
with Buyers that need custom projects done for their websites.
Much like an auction, programming projects are posted and
interested Freelancers bid on them. At E-guru.in.com we have
protections for both Freelancers and Buyers. We use the "Safe
Payment Escrow" to secure the flow of project. Read more
about "Safe Payment Escrow"
Who are the Freelancers
and where are they from?
"Freelancers signup from all over India."
Terms
and Conditions
Can I post contact
info on Featured projects?
"Yes, only on projects which are featured."
What happens if I violate
the terms?
"Minor offences might get your account suspended
temporarily. Anything else, or repeated violations, will get
your account deleted and get you banned from E-guru.in, without
payment. before joining E-guru.in, you must agree to our Terms
and conditions."
What if I didn't know
what I did was a violation of the terms?
"Too bad. It's your responsibility to understand
the Terms and conditions. You are asked
to agree to them before signing up. Ignorance is not an excuse.
If you have questions about our terms, feel free to Contact
us."
What type of projects
are not allowed?
"Any requests for copyright or illegal software,
as well as illegal hacking tools and spam tools. You cannot
post a project with the intention of advertising a product,
service or website. If your project requires abnormal bidding
(hourly bids, trades, etc.) it must be made a Featured project.
All projects should be programming, design and custom development
or online work related."
Why can't I post contact
information?
"It would allow you to directly contact other members,
bypass the E-guru.in project system, and therefore avoid paying
any fees. We believe the fees we charge are necessary to cover
site maintenance, service improvement and staff fee. The contacts
are allowed to be posted only on prepaid projects like a Featured
project "
Troubleshooting
After I log in, when
I click on any link, it brings me back to the login form.
"E-guru.in uses Cookies to remember your login information.
If you have this problem it means Cookies are turned off in
your browser, your security setting is set high, or they are
not working properly. Make sure you have Cookies turned on
in your browser, or try a different browser."
I accidentally signed
up with the wrong username or account type, can I change it?
"No. Contact us and ask us to delete your account.
Then signup again. You might need to clear the cookies in
your browser to signup a second time. You can find this in
the settings or options area of your browser."
I do not receive the
signup confirmation e-mail, or any other e-mail messages from
E-guru.in.
"Please check your spam or bulk folder and mail us
if you still havent received any mails from us."
I try to do something,
but I am told my username does not exist.
"First, make sure you have the correct account. Only
Freelancer accounts can place bids, and only Buyer accounts
can create projects. Did you accidentally signup for the wrong
account type? If that doesn't solve your problem, your account
could have been deleted for one of two reasons: Either you
did not log in for over 365 days and your account has been
deleted, or you violated the terms and you have been banned."
My username, password
or e-mail address is not working.
"Make sure to type it all in lowercase, with no spaces."
Why is my account suspended?
"Most likely you violated our terms. Contact
us for the details, and you might be able to have your
account re-activated. IMPORTANT: Don't forget to tell us your
username."
Why is there less money
in my account than I expected?
"Did you take a look at your transaction history?
It explains what was charged to your account and how much.
Login to your account and click on the "view all"
link under your account balance.
My username, password or
e-mail address is not working.
"Make sure to type it in the exact way it is, generally
the passwords will be a mix of lowercase, uppercase, numbers
or other characters with no spaces."
I am not yet a member of e-guru.in
but when I try to signup, I see a message which says "You
have already signed up" and gives a username "why
does this happen?
We log IP address of our members. Normally our software does
not accept more than one member from the same IP address.
If this happens please mail us using the contact form and
inform us, with the username that is showing up. We will disable
the IP address logging for a day or two enabling you to register.
I am trying to signup as
a new member and I have filled up my email address and submitted
it, but when I click on the link which e-guru.in provided
for me to complete my registration I get a message which says
" User id not found" Why does this happen?
This is a minor bug that we have discovered in our website
script. We are trying to rectify it. In the meanwhile please
contact us and explain the issue, we will have to delete the
email id from our login directory cache after which you can
signup again.
Affiliate
Program
How can join your affiliate
program?
"By sign up as freelancer or buyer, you can access
our Affiliate program with your
banner and linking codes."
How the affiliate program
works and when I can receive my affiliate commissions?
"The commissions based on all fee we take from the
users referred by you. You will earn 50% of all fees or commissions
taken from the users. The affiliate commissions will be accumulated
throughout the month and will be paid to your account at the
end of every month. The accumulated earnings of the month
will be displayed as unpaid."
In which case the commissions
is not calculated?
"Users under your referral are suspended or have
negative balance."
What kind of commissions
I will get from my referred users?
"You will get commissions from all of the following
fees of both referred buyers and freelancers: Certified members,
Project commissions, featured posted projects and other fee
which may arise."
Where can I get the
banner and linking codes? What Type of affiliate links I can
have
"You can find the Affiliate
Program link from any page. You can have your affiliate
links as text links, email links, banner links and RSS feed
links."
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